I read an interesting book called "Service With A Smile". Inside hav many quotes. I shall list down some of it. Hehe :))

2 quotes for Lee Fong
1)"If you're not serving the customer, you'd better be serving someone who is." - Serve your colleague well so that they can serve your customers.
2)"A well-informed employee is the best salesperson a company can have." - When your staff are 'information-rich', their information can make you rich!

A quote for all the boss
"Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back" - Employees are the key to success with customers. Treat them well!

A quote of cashiers always being scolded
"The best customer is the one that complains. Nice customers just go away without telling you. 96% of unhappy customers are silent. But they cost you millions." - Silent customers can be deadly. Encourage them to complain. Lol??? :D

Today I fix a dish strainer in a few mins while tt time Lee Fong, Ah Cong and Maria 3 person take a vv long time. Lol.

pokeyz
9:28 PM